Refund Policy

1. Overview

At Brixmoon Technologies, we stand behind the quality of our software. This policy outlines the conditions under which refunds are granted for purchases made on brixmoon.com.

2. Free Trial

All Brixmoon products offer a 7-day free trial with full features, no credit card required. We strongly encourage you to evaluate the product during the trial before purchasing. By proceeding to purchase after or during a trial, you confirm the product meets your requirements.

3. Eligibility for Refund

You may be eligible for a full refund if:

• You request a refund within 7 days of your first paid purchase
• The software has a critical technical defect that our support team is unable to resolve within 5 business days
• You were charged twice for the same subscription (duplicate payment)

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Renewal payments (annual or monthly renewals after the first term)
• Upgrade payments (moving from Standard to Advanced or Premium)
• Requests made after 7 days of purchase
• Dissatisfaction due to features not present — all features are listed on the product page before purchase
• Inability to use the software due to the customer's own hardware or internet limitations
• Change of mind after purchase
• Partial use of the subscription period

5. How to Request a Refund

To request a refund, email us at support@brixmoon.com with:

• Your license key
• Registered email address
• Reason for the refund request
• Payment transaction ID (from your bank or UPI app)

We will respond within 2 business days. Approved refunds are processed within 5–7 business days to the original payment method.

6. Subscription Cancellation

You may cancel your subscription at any time. Cancellation stops future renewals but does not entitle you to a refund for the current subscription period. Your access continues until the current period expires.

7. Razorpay Payment Gateway

All payments are processed securely through Razorpay. Refunds initiated by us are credited back to your original payment method — UPI, debit/credit card, or net banking — as supported by Razorpay.

8. Contact

For refund queries: support@brixmoon.com
WhatsApp: +91 808880325
Response time: within 24 hours on business days.